Terms & Conditions

 Fulfillment Policy 

1. Refund Policy

We are committed to delivering high-quality digital transformation and technology consultancy services. Refunds are generally not provided due to the nature of our work, which involves significant time, effort, and expertise. However, refunds may be considered on a case-by-case basis if it is determined that the services provided do not meet the terms outlined in the contract. Any refund requests must be submitted in writing within 30 days of the service delivery date. Approved refunds will be processed within 14 business days.

2. Delivery Policy

As a consultancy service provider, our “deliverables” consist of digital products such as reports, strategy documents, software, or other specified outputs as agreed upon in the contract. These deliverables are typically delivered electronically via secure email, file transfer services, or through our client portal. The timeline for delivery will be outlined in the contract. We strive to meet all deadlines, but any delays will be communicated promptly to the client.

3. Return Policy

Due to the nature of our services, returns are not applicable. Once a service has been delivered and accepted, it cannot be “returned.” If there are any concerns or issues with the deliverables, we encourage our clients to reach out to us immediately so that we can address and rectify any issues in alignment with our quality guarantee.

4. Cancellation Policy

Clients may cancel their contracts or subscriptions under the terms specified in the agreement. Cancellations must be made in writing and are subject to any cancellation fees or penalties outlined in the contract. If the cancellation occurs after the commencement of services, the client will be billed for any work completed up to the point of cancellation. Any prepaid fees for services not yet rendered will be refunded on a prorated basis within 14 business days after the cancellation is confirmed.

If you have any questions regarding our fulfillment policy, please contact Support@webmettle.net

Privacy Policy

1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect various types of information, including but not limited to:

• Personal Information: Name, email address, phone number, and other contact details when you voluntarily provide them to us through forms, inquiries, or during service registration.

• Business Information: Company name, job title, and related business information necessary to provide our services.

• Technical Information: IP address, browser type, operating system, and browsing behavior collected automatically through cookies and other tracking technologies.

• Payment Information: Credit card details, billing address, and other payment-related information when you make a transaction with us. This information is processed securely through our payment gateway.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide and manage our digital transformation and technology consultancy services.

• Communication: To respond to your inquiries, send service-related updates, and inform you of changes to our services or policies.

• Marketing: To send you promotional materials or information about new services, if you have opted to receive such communications.

• Analytics: To analyze website usage, improve our services, and enhance user experience.

• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information with third parties. However, we may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.

• Legal Authorities: When required by law, to comply with a legal process, or to protect our rights, property, or safety.

5. Data Security

We implement a variety of security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze site traffic, customize content, and provide a better user experience. You can control or disable cookies through your browser settings, but doing so may affect your ability to use certain features of our website.

7. Your Rights and Choices

You have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request corrections to any inaccurate or incomplete information.

• Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.

• Opt-Out: Unsubscribe from marketing communications at any time by following the instructions in the communication or contacting us directly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at Support@webmettle.net.

This Privacy Policy is effective as of May 2009. By using our services, you consent to the terms outlined in this policy.

Terms of Service (TOS)

Introduction

These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

User Obligations

As a user, you agree to:

• Provide accurate and complete information when registering or using our services.

• Comply with all applicable laws and regulations.

• Not use our services for any illegal or unauthorized purposes.

Service Availability

We strive to ensure our services are available at all times. However, we cannot guarantee uninterrupted access due to potential maintenance, upgrades, or unforeseen technical issues. We reserve the right to modify or discontinue our services at any time without notice.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our services. This includes, but is not limited to, loss of data, profits, or business interruption.

Governing Law

These Terms are governed by and construed in accordance with the laws of Delware. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Delware.

Confidentiality Policy

Definition of Confidential Information

“Confidential Information” includes any non-public information disclosed by either party to the other in connection with our services, whether oral, written, or electronic.

Obligations

Both parties agree to:

• Use Confidential Information solely for the purpose of performing under the agreement.

• Protect Confidential Information with the same level of care used to protect their own confidential information, but in no event less than a reasonable standard of care.

• Not disclose Confidential Information to any third party without prior written consent.

Exceptions

Confidential Information does not include information that:

• Is or becomes publicly known through no fault of the receiving party.

• Is rightfully received from a third party without breach of any confidentiality obligation.

• Is independently developed by the receiving party.

Duration

The obligations of confidentiality will continue for a period of [X] years after the termination of the agreement.

Intellectual Property (IP) Policy

Ownership Rights

All intellectual property created or developed during the course of our services will be owned by [Your Business Name], unless otherwise agreed in writing. This includes, but is not limited to, software, code, designs, and documentation.

Usage Rights

Clients will receive a non-exclusive, non-transferable license to use the deliverables for the purposes outlined in the contract. This license does not grant the right to sublicense, distribute, or modify the deliverables unless explicitly permitted in writing.

License Agreements

If the deliverables include third-party intellectual property, the client agrees to adhere to the terms of the respective license agreements. Any use of such third-party IP beyond the scope of the provided license is prohibited.

Data Protection and Security Policy

Data Handling Procedures

We are committed to protecting your personal and business data. All data collected is processed in accordance with applicable data protection laws, including [Applicable Data Protection Laws, e.g., GDPR].

Security Measures

We employ industry-standard security measures to safeguard your data, including encryption, firewalls, and secure access controls. Only authorized personnel have access to your data, and they are required to maintain its confidentiality.

Breach Notification

In the unlikely event of a data breach, we will notify affected clients as soon as possible, and no later than 72 hours after becoming aware of the breach. The notification will include details of the breach, its likely consequences, and the measures we are taking to mitigate any potential harm.

Cookie Policy

Introduction

Our website uses cookies to enhance your browsing experience and provide personalized services. By using our website, you consent to the use of cookies in accordance with this Cookie Policy.

Types of Cookies

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions made by you, such as setting your privacy preferences or filling in forms.

• Analytical Cookies: These cookies allow us to measure and analyze how our visitors use the site, helping us improve its functionality.

• Marketing Cookies: These cookies may be set by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

User Consent

When you first visit our website, you will be asked to consent to the use of cookies. You can choose to accept or decline non-essential cookies.

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

These policies should provide a strong foundation for your business and help you manage your relationships with clients while maintaining legal compliance.